Privacy Policy

When you use Sugar96 Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website and services. The information collected depends on how you interact with the site, which services you use and the checks that may be required during your account relationship.

A casino website typically handles the following categories of information:

• Account details, such as your name, date of birth, contact details, username, account preferences and other information provided when you register or update your account.
• Identity and verification information, including documents or details used to confirm your identity, age, eligibility and account ownership. These checks may require information taken from official documents or other sources.
• Payment and transaction records, including deposits, withdrawals, wagering activity, account balances, payment method details and information needed to review or reconcile transactions. Some sensitive payment information may be handled by payment providers rather than stored directly by the website.
• Device and technical data, such as your IP address, browser type, operating system, device identifiers, language settings, time zone and general location information derived from technical data.
• Usage information, including pages visited, games or features used, access times, interactions with the website and information about errors or service performance.
• Communications and support records, including messages, enquiries, documents and other information you choose to provide when contacting customer support.
• Cookie and similar technology information, which may help remember preferences, maintain sessions, understand website use and support security.

Please avoid sending unnecessary sensitive information through forms, messages or other channels. If additional information is required for a particular request or check, this should generally be explained at the relevant point.

Personal information may be used for purposes connected with providing and managing the casino service. This includes creating and administering your account, processing requests, maintaining account security and providing customer support. Information may also be used to understand how the website is used and to improve its content, features, reliability and user experience.

• Running your account and providing access to available website features and services.
• Confirming identity, age and account ownership, and completing verification checks.
• Processing deposits, withdrawals and other account transactions through relevant payment arrangements.
• Detecting, preventing and investigating fraud, suspicious activity, misuse, collusion, payment abuse and other security risks.
• Meeting legal, regulatory, tax, financial crime prevention and record-keeping obligations that apply to online gambling services.
• Responding to questions, complaints, requests and other communications.
• Monitoring, testing and protecting the security, availability and performance of the website and its systems.
• Sending service-related communications, such as account notices, security messages and information about changes to services or policies.
• Sending marketing communications where permitted and where any required consent has been provided, subject to your ability to change your preferences.
• Producing internal reports, statistics and analysis, using appropriate safeguards and, where suitable, information that does not directly identify an individual.

Verification and security checks

Online gambling services may need to carry out identity, payment, fraud and security checks. These checks help protect players, the website and payment systems. They may involve comparing information provided by a player with documents, payment information, technical information or information obtained from relevant verification and security providers. A request for information may delay or restrict an account process while a check is completed.

We aim to use personal information only for reasonable and relevant purposes connected with your account, the website, legal requirements or the player relationship. Where information is no longer needed for a relevant purpose, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Personal information may be shared where this is reasonably necessary to provide the service, complete a transaction, carry out a check, respond to a request, protect the website or meet a legal obligation. This may include sharing relevant information with payment processors, identity and verification providers, technology and hosting providers, customer support services, security providers, professional advisers or competent authorities where appropriate.

Service providers may process information on behalf of the website and are expected to handle it securely and only for authorised purposes. Information may also be disclosed where needed to investigate suspected fraud, protect rights and property, enforce applicable terms, prevent harm or comply with a lawful request.

Information may be stored or processed using systems operated by providers in Australia or other locations. Where information is handled outside Australia, reasonable steps should be taken to support appropriate security and privacy protections, taking account of applicable requirements and the nature of the information.

We use reasonable administrative, technical and organisational measures to reduce the risk of unauthorised access, alteration, loss, misuse or disclosure. However, no website, transmission method or electronic storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Personal information is retained only for as long as reasonably required for the purposes described in this policy or for related business, security and legal purposes. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in immediate deletion of every record. When retention is no longer required, information may be securely destroyed, deleted or anonymised.

Sugar96 Casino may use cookies and similar technologies to support essential website functions, keep players signed in, remember selected preferences, improve security and understand general website activity. Some cookies may help measure performance or support relevant communications and content.

Cookies are small files or identifiers placed on a device by a website or by a service used by that website. Some are temporary and expire when a browsing session ends, while others remain for longer to remember settings or recognise a returning browser. Information collected through cookies may be combined with other technical information for the purposes described in this policy.

Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect sign-in, security checks or the availability and operation of certain website features. Browser controls may also allow you to delete existing cookies or receive a notice before new cookies are stored.

Depending on the circumstances and applicable privacy requirements, players may have rights relating to personal information held about them. These rights can include asking for access to personal information, requesting correction of inaccurate or incomplete information, asking for deletion of information where it is no longer required or where deletion is otherwise available, and changing privacy or marketing preferences.

Making a data request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@sugar96casinos.com. Please explain your request clearly and provide enough information to help locate the relevant account. We may need to verify your identity and account ownership before completing a request. This is a security measure designed to prevent information being disclosed to the wrong person.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions and verification requirements.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is available. Some information may need to be retained for legal, security, dispute or transaction-record purposes.
• Marketing preferences: withdraw consent to marketing communications or ask for marketing messages to stop. Service and account communications may still be sent where they are necessary to operate or protect your account.
• Questions or complaints: contact support@sugar96casinos.com if you have a question about this policy or believe your personal information has not been handled appropriately.

We will consider privacy requests in accordance with applicable requirements. A request may be refused, limited or delayed where a lawful exception applies, where responding could affect another person's privacy, or where information must be retained for legal or security reasons. If this policy changes, the updated version will be made available on the website and will apply from its stated effective date.